Online gaming should be entertaining — not a source of stress, financial hardship, or harm. 1egame is committed to providing every Pakistani player with the tools, information, and support they need to keep their gaming in check and their experience enjoyable.
1egame is an adult-only platform. No person under the age of 18 may register, play, or deposit. Age verification via CNIC or passport is mandatory before any withdrawal is processed.
Request a temporary cooling-off period (24 hours to 6 months) or permanent self-exclusion at any time through your account settings. Self-exclusion is processed immediately upon request.
Set daily, weekly, or monthly deposit limits directly from your 1egame account dashboard. Limits apply immediately and cannot be increased for 24 hours after a change request.
Define a maximum loss threshold over a daily, weekly, or monthly window. Once your limit is reached, gaming activity is paused automatically until the period resets.
Set a timer to receive on-screen reminders after a defined period of continuous play. It is easy to lose track of time during a long slot or cricket betting session — this tool keeps you aware.
Our English-language support team is available around the clock. Whether you need help setting a limit, requesting self-exclusion, or just talking through a concern — we are here.
At 1egame, we genuinely believe that online gaming — whether that is following cricket odds during a PSL match in Lahore, spinning jackpot slots from Karachi, or sitting at a live Baccarat table from Islamabad — is at its best when it is purely about entertainment. When it stays in that lane, it is enjoyable. When it drifts out of that lane into something you feel compelled to do rather than choose to do, it becomes a problem. And we take that seriously.
The reality is that gambling involves real financial risk. Every bet, every spin, every hand carries the possibility of loss. The games are designed to be engaging, and the wins feel great, but the house edge is real and over any significant number of plays, no strategy guarantees profit. We say this not to discourage play — we say it because we believe Pakistani players deserve to come to 1egame with clear eyes, full information, and a set of personal boundaries they have thought about in advance.
This is why 1egame provides a full suite of responsible gaming tools as a standard part of every account — not as something you have to ask for, not buried in a settings menu, but front and centre in your account dashboard. Deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion are all available at any time, for any player, at no cost and with no complications.
If you are a player in Pakistan who has noticed that your gaming is taking up more time, money, or mental space than it should, that recognition itself is important. You do not need to be in crisis to use our tools. Setting a deposit limit when you are feeling fine is the best time to set one — not after a rough session. Think of it the same way you would think about a budget for any other entertainment expense. Decide in advance what you are comfortable spending, set the limit, and then play within it freely.
All responsible gaming tools are accessible from within your account dashboard. Navigate to Account Settings and select the Responsible Gaming section.
Choose daily, weekly, or monthly intervals. Enter the PKR amount you are comfortable with. The limit activates immediately. To increase a limit, a 24-hour cooling period applies automatically.
Select a session duration after which you want an on-screen notification. When the reminder appears, take a moment to assess whether you want to continue or step away.
If you need a break from 1egame, request a cooling-off period of 24 hours, 7 days, 30 days, or a custom duration. Your account is suspended for the full period — no exceptions.
Self-exclusion permanently or indefinitely closes your 1egame account and blocks re-registration using the same identity details. Contact our support team to initiate this process. It is irreversible for the stated duration.
Ask yourself honestly. If you answer "yes" to two or more of these, consider using our responsible gaming tools or contacting our support team.
If gaming is causing you distress, please contact our 24/7 support team immediately to request self-exclusion or a cooling-off period. Our team handles all responsible gaming requests with full confidentiality and without judgment. You can also ask a family member or trusted friend to contact us on your behalf.
If you share a device with family members including children or teenagers, please ensure your 1egame account is password-protected and that you log out after every session. Do not save your login credentials on shared devices. If you suspect a minor has accessed your account, contact our support team immediately and change your password.
Before you deposit, decide what you can genuinely afford to lose — not what you hope to win. Set that figure as your deposit or loss limit in your 1egame account settings. Treat your gaming budget the same way you would treat a budget for any other leisure activity: it is money allocated for entertainment, and once it is spent, the session ends. This single habit makes responsible gaming straightforward for the vast majority of players.
1egame is an adult-only platform without exception. The minimum age to register, deposit, or play on 1egame is 18 years. This is not a guideline — it is a hard limit enforced through identity verification.
Every 1egame account is subject to KYC (Know Your Customer) verification before withdrawals are processed. This requires submission of a valid government-issued identity document — typically a CNIC or passport — which allows us to verify both your identity and your date of birth. Any account found to have been registered by a person under 18 will be immediately closed and all funds handled in accordance with applicable law.
We strongly encourage all adult 1egame account holders who share devices or homes with minors to take the additional protective steps described above. Online gaming platforms should never be accessible to children under any circumstances, and we rely on our adult players to be mindful of this responsibility as well.
Problem gambling can affect anyone regardless of income, profession, or how long they have been playing. Recognising the warning signs early makes it much easier to address.
Borrowing money to gamble, depleting savings, missing bill payments, or selling personal possessions to fund gaming activity.
Feeling irritable, anxious, or depressed when not gaming. Using gambling as a way to escape stress, loneliness, or negative emotions.
Withdrawing from family, friends, and social activities. Lying to loved ones about how much time or money you spend gaming.
Chasing losses by placing bigger bets. Feeling unable to stop despite wanting to. Repeatedly returning after attempting to quit.
Set your limits before you play, not after. Every 1egame account comes with the full responsible gaming toolkit — deposit limits, session reminders, loss limits, and self-exclusion — available from day one. Use them. 18+ only.
18+ only | Gambling involves financial risk | Always play within your means
Contact the 1egame responsible gaming support team 24/7. We handle all requests confidentially and without judgment.
Email (plain text — not a link):
[email protected]
Include "Responsible Gaming" in your message subject for priority handling by our dedicated team.