1egame Privacy Policy

1. Introduction

1.1 1egame ("we", "us", "the Platform") is an online gaming and sports betting platform designed for English-speaking Pakistani players. We operate the website at 1egame.app and all associated services including the sportsbook, casino, slot games, and cashier functions.

1.2 We take data privacy seriously. This Privacy Policy describes the categories of personal data we collect from users, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to protect it, and the rights available to you in relation to your personal data.

1.3 This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, each of which forms part of your agreement with 1egame. If you have any questions about how we handle your data, please contact us using the details in Section 12.

2. Data We Collect

2.1 Registration Data

When you register a 1egame account, we collect the personal information you provide, including your username, email address, date of birth, and mobile number (if provided). This data is necessary to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with applicable anti-money laundering regulations and to verify that all users are aged 18 or above, 1egame collects identity verification documents including copies of your National Identity Card (CNIC), passport, or other government-issued identification. We may also collect proof of address documentation.

2.3 Financial Data

When you make deposits or withdrawals, we collect transaction-related information including payment method details (e.g., JazzCash account number, bank account details, partial card numbers), transaction amounts, timestamps, and references. Full financial credentials are processed via our secure payment partners and are not retained in plaintext by 1egame.

2.4 Usage Data

We automatically collect information about how you use the 1egame Platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, game sessions, bet history, and session duration;
• Login timestamps and access logs;
• Clickstream data and feature usage patterns.

2.5 Communications Data

When you contact our support team or send us any other communication, we retain records of that correspondence including the content of messages, timestamps, and outcomes, for quality assurance and dispute resolution purposes.

3. How We Use Your Data

3.1 1egame uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and securing your 1egame account, including authentication and password recovery;
• Service Delivery: Processing bets, settling game outcomes, managing your PKR balance, and operating the Platform;
• Payment Processing: Facilitating deposits and withdrawal requests via your chosen payment methods (JazzCash, Easypaisa, HBL, UBL, etc.);
• Identity Verification: Confirming your age (18+) and identity in compliance with applicable regulations;
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, fraudulent transactions, and abuse of the Platform;
• Regulatory Compliance: Meeting obligations under applicable anti-money laundering and responsible gaming regulations;
• Customer Support: Responding to your queries, complaints, and account-related requests;
• Responsible Gaming: Monitoring usage patterns to identify potentially problematic gaming behaviour and applying responsible gaming tools where appropriate;
• Platform Improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience;
• Marketing Communications: Sending promotional offers and updates to users who have provided explicit opt-in consent to receive such communications.

3.2 1egame does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on users without the possibility of human review.

4. Legal Basis for Processing

4.1 1egame processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, service delivery, and payment processing;
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML verification, age verification, and regulatory reporting;
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, and Platform analytics, where such interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including marketing communications and optional data collection where noted at the point of collection. Consent may be withdrawn at any time.

5. Data Sharing

5.1 1egame does not sell, rent, or commercially transfer your personal data to third parties. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial information with payment service providers (including JazzCash, Easypaisa, and banking partners) to facilitate transactions. These providers process data under their own privacy policies and applicable financial regulations;
• Identity Verification Partners: KYC data may be shared with accredited identity verification service providers for the purpose of confirming user identity and age;
• Game Software Providers: Aggregated, non-personally-identifiable game session data may be shared with game software licensors for technical and compliance purposes;
• Legal and Regulatory Authorities: We will disclose personal data where required by law, court order, regulatory requirement, or to protect the rights, safety, and property of 1egame, our users, or the public;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, user data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5.2 All third-party service providers engaged by 1egame are subject to contractual data processing obligations consistent with applicable data protection standards.

6. Data Retention

6.1 1egame retains personal data for as long as your account remains active and for such additional periods as are required by applicable law or legitimate business necessity. Specifically:

• Account registration and KYC data is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with applicable AML regulations;
• Financial transaction records are retained for a minimum of five (5) years following the date of each transaction;
• Support correspondence is retained for three (3) years from the date of the last interaction;
• Usage and analytics data is retained in aggregated, anonymised form indefinitely for Platform improvement purposes.

6.2 When data is no longer required for the purposes set out in this policy, it is securely deleted or anonymised in accordance with our data destruction procedures.

7. Cookies & Tracking Technologies

7.1 The 1egame Platform uses cookies and similar tracking technologies to deliver a functional, secure, and improved user experience. The categories of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Used to remember your preferences, such as language settings and account display options;
• Analytics Cookies: Used to collect aggregated information about how users interact with the Platform, enabling us to identify areas for improvement. Analytics data is anonymised and not used to identify individual users;
• Session Identifiers: Temporary identifiers used to maintain your logged-in session and link your activity across a single visit.

7.2 1egame does not use third-party advertising or behavioural tracking cookies. You can manage and delete cookies through your browser settings at any time, though disabling essential cookies may prevent certain Platform features from functioning correctly.

8. Security Measures

8.1 1egame implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest using industry-standard protocols;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication options available to all account holders;
• Automated intrusion detection and anomalous activity monitoring.

8.2 Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in risk to your rights, 1egame will notify affected users and relevant authorities in accordance with applicable legal requirements.

9. Your Rights

9.1 Subject to applicable law, you have the following rights in relation to your personal data held by 1egame:

• Right of Access: You may request a copy of the personal data we hold about you;
• Right of Rectification: You may request correction of inaccurate or incomplete personal data;
• Right of Erasure: You may request deletion of your personal data in certain circumstances, subject to overriding legal retention obligations;
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances;
• Right to Data Portability: Where processing is based on consent or contract, you may request a machine-readable copy of your data;
• Right to Object: You may object to processing based on legitimate interests or direct marketing at any time;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact our support team at [email protected]. We will respond within the timeframe required by applicable law, typically within 30 days of receiving a valid request. We may require identity verification before processing your request.

10. Children's Privacy

10.1 The 1egame Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has provided personal data to us, we will take immediate steps to delete that data and close the associated account.

10.2 If you have reason to believe that a minor has registered a 1egame account or provided their data to us, please contact our support team immediately so that we can investigate and act accordingly.

11. Policy Changes

11.1 1egame reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered users via the email address associated with their account or via an on-screen notification at next login, at least 14 days prior to the changes taking effect.

11.2 Continued use of the 1egame Platform following notification of changes constitutes acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the Platform and may request account closure.

11.3 The effective date of the current version of this policy is displayed at the top of this document. We recommend reviewing this page periodically to stay informed of how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1egame handles your personal data, please contact our support team. We are available 24/7 to assist with privacy-related queries.

For responsible gaming support, deposit limit settings, and self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly through your logged-in account dashboard.